Terms of Engagement

Last updated: April 2026

1. Introduction

The services of Helping Creatives Thrive, a brand of Thinkroom(UK) Limited, a company incorporated in England and Wales with company number 15674704 and registered office at 15 Cascade Court, 1 Sopwith Way, London, SW11 8NS ("HCT", "we", "us", "our"), are offered to you conditioned on your acceptance of these terms and conditions.

Your acceptance of services from HCT, or agreement to a quote or proposal provided by HCT incorporating these terms and conditions by reference, constitutes your agreement to these terms and conditions, which also apply to your use of the HCT website at helpingcreativesthrive.com ("Website").

In these terms and conditions, "you", "your" or "Client" refers to you, our client. A "party" refers to either you or us, or both, depending on context. You agree that you are engaging with HCT as a business and you shall not be deemed a consumer under applicable UK law. You confirm that you have reviewed and accepted these terms and have had an opportunity to negotiate them, and will not allege they are otherwise unfair or unreasonable.

2. Services

HCT provides coaching, consulting, course programmes, group coaching, 1:1 intensive sessions, digital products, and related support services for actors, creatives and other individuals seeking to build income and business infrastructure alongside their creative careers ("Services").

We warrant that our Services will be provided using reasonable care and skill and in a timely manner, except due to circumstances beyond our control, including your delay in providing requested materials or information. For the avoidance of doubt, we will not be liable for Services that are not mutually agreed in writing and included in our proposal, quote or statement of work.

HCT does not guarantee specific financial outcomes, income levels, or business results from participation in any programme, course or coaching engagement. Results depend on factors outside our control, including your individual circumstances, effort, implementation and market conditions.

To the extent that we recommend or refer third-party platforms, tools, or service providers, we shall not be liable for the delivery, performance or terms of those third parties.

EXCEPT FOR THE EXPRESS WARRANTIES STATED HEREIN, WE MAKE NO WARRANTIES WHATSOEVER AND EXPLICITLY DISCLAIM ANY OTHER WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.

3. Indemnity and Limitation of Liability

You indemnify HCT and its representatives from any financial and professional liability in regard to your offering, compliance with applicable law, and your use of our Services or Deliverables. You understand that HCT representatives are not chartered accountants or legal professionals, and that you should seek independent advice on any financial, tax or legal matter discussed.

HCT accepts no liability for any losses incurred due to late delivery, non-material errors, or any indirect or consequential losses, including without limitation loss of profit, loss of business, or loss of opportunity. HCT does not guarantee or forecast that its Services shall result in any minimum income, sales or business growth.

Any strategic, developmental, or advisory input provided by HCT is provided on a non-executive, non-fiduciary, and recommendatory basis only. The Client retains sole responsibility for all decisions, actions, and implementation undertaken in reliance on such input.

Subject to the provisions below and to the fullest extent permitted by law, HCT's liability for all causes whatsoever, whether in contract, tort (including negligence) or otherwise, shall in aggregate be limited to the total fees paid by you to HCT in respect of the relevant services giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to the claim. No claim may be brought against HCT more than twelve (12) months after such event.

Nothing in these terms shall limit or exclude any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982.

4. Payment Terms

Your agreement of any price indication, quote or proposal via email or other written communication indicates that you agree to pay for specified Services, and personally guarantee payment of the same if agreeing on behalf of your company or organisation.

Unless otherwise agreed in writing, our invoices are payable within 7 days of issue and will include VAT if applicable. Late payments will incur a 2% penalty per month.

Payment Plan Terms: Clients who select a payment plan are liable for the full cost of services agreed. All payments must be completed in full by the end of the agreed payment plan period. Sessions, access and support provided are non-refundable. Participation in a payment plan does not reduce or waive your liability for the total agreed fee. In the event that a scheduled payment is not received, HCT reserves the right to pause access to sessions, course materials or support until payment is cleared.

5. Intellectual Property

HCT retains ownership of all intellectual property and deliverables developed pursuant to the Services, including but not limited to frameworks, methodologies, course materials, training programmes, content, systems, and coaching structures ("Deliverables"), including The Plan A Method™ and the C³ Framework™.

Subject to full payment of all fees, we grant you a non-exclusive, worldwide licence to use materials provided to you solely for your own personal and internal business use. No rights or licences are granted to reproduce, share, resell, or redistribute HCT materials to third parties without prior written consent.

By engaging with HCT you confirm that any materials or images supplied by you are licensed for use and free from copyright restrictions. You agree to indemnify and hold HCT harmless from any claims arising from infringement of third party intellectual property rights.

6. Programme Access and Cancellation

Upon purchase of any HCT programme or course, access will be granted as specified in the relevant programme details. You are deemed to have accepted access and commenced participation upon receipt of login details or onboarding materials.

You may request to pause or cancel your participation in a programme or coaching engagement by providing written notice to info@helpingcreativesthrive.com. Cancellation does not reduce liability for fees already agreed and due under your payment plan or agreement. Refunds are not provided for sessions attended, materials accessed or support received.

HCT reserves the right to remove a client from a programme in the event of conduct that is disruptive, disrespectful or harmful to other participants or to HCT personnel, without refund.

7. Confidential Information

"Confidential Information" includes all information provided by one party to the other in the course of the Services that is designated as confidential or that should reasonably be construed as confidential, including information relating to operations, strategic plans, business affairs, personal circumstances, and client information.

Confidential Information shall not be disclosed to third parties and shall only be used as needed to perform or obtain benefit of the Services. This obligation survives termination of our engagement.

For the avoidance of doubt, HCT may use anonymised insights, learnings and methods developed through client work with other clients and programmes, provided no identifying information is disclosed.

8. Testimonials and Case Studies

By engaging with HCT you agree that we may request your feedback, results or testimonial for use in our marketing materials. Your participation in providing a testimonial or case study is entirely voluntary. We will always seek your approval before publishing any identifiable information about you or your business.

9. Variations

HCT reserves the right to update these terms and conditions from time to time. If you are already receiving Services from us, any material changes will not apply to your existing engagement without your written agreement. Updated terms will be published on the Website with a revised date.

10. Termination

HCT reserves the right to terminate your access to Services upon written notice if you are in breach of these terms. In such circumstances no refund will be due for Services already performed or access already granted.

All Services are paid in advance or via an agreed payment plan. Fees are non-refundable once a programme or engagement has commenced. Commencement is deemed to occur upon receipt of onboarding materials, course access, or your first session, whichever is earliest. You remain liable for all payments due under your agreed payment plan regardless of whether you choose to continue participating in the programme.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales and you consent to the exclusive jurisdiction of the Courts of London, England in all disputes arising out of or relating to the use of the HCT Website or Services. For at least thirty (30) calendar days prior to the issuance of any legal proceedings, the parties agree to enter informal mediation in good faith, unless urgent relief is necessary to preserve the rights of a party.

12. Data Protection

Your use of any Services is subject to our Privacy Policy, as may be updated from time to time and published on our Website. We shall comply with our Privacy Policy and applicable law, including the Data Protection Act 2018 and UK GDPR, in connection with the operation of our Services.

13. Non-Solicitation

During the term of these terms and conditions and for a period of twelve (12) months following termination or expiration of our engagement for any reason, you agree not to, directly or indirectly:

(a) Solicit, recruit, or induce any employee, contractor or consultant of HCT to leave HCT or provide services to you or any other third party;

(b) Solicit, contact or engage any existing clients or partners of HCT for services similar to those offered by HCT for the purpose of diverting their business away from HCT; or

(c) Solicit or induce any suppliers or business partners of HCT to cease or reduce their relationship with HCT.

You acknowledge that these restrictions are necessary and reasonable to protect the legitimate business interests of HCT.

14. Miscellaneous

14.1 No joint venture, partnership, employment, or agency relationship exists between you and HCT as a result of this agreement or your use of the Website or Services.

14.2 If any part of these terms is determined to be invalid or unenforceable, the invalid provision shall be superseded by a valid provision that most closely matches the intent of the original, and the remainder of the terms shall continue in effect.

14.3 These terms constitute the entire understanding of the parties and supersede all prior understandings relating to the Services. No amendments shall be of any force or effect unless recorded in writing and executed by all parties.

14.4 Failure by either party to enforce any right or remedy under these terms shall not be construed as a waiver of such rights.

14.5 HCT shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including acts of God, government actions, strikes, internet disruptions, or changes to third-party platforms.

14.6 In the event of a breach or threatened breach of these terms, HCT shall be entitled to seek injunctive relief, damages, or any other remedies available under law.

If you have any questions or concerns regarding these terms, please contact us at info@helpingcreativesthrive.com