Terms of Engagement

Last updated: July 2026

1. Introduction

The services of Helping Creatives Thrive, a brand of Thinkroom (UK) Limited, a company incorporated in England and Wales with company number 15674704 and registered office at 15 Cascade Court, 1 Sopwith Way, London, SW11 8NS ("HCT", "we", "us", "our"), are offered to you conditioned on your acceptance of these terms and conditions.

Your acceptance of services from HCT, or agreement to a quote or proposal provided by HCT incorporating these terms and conditions by reference, constitutes your agreement to these terms and conditions, which also apply to your use of the HCT website at helpingcreativesthrive.com ("Website").

In these terms and conditions, "you", "your" or "Client" refers to you, our client. A "party" refers to either you or us, or both, depending on context.

Where you are an individual purchasing our Services wholly or mainly for purposes outside any trade, business, craft or profession, you are a consumer, and this Agreement is subject to the Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, notwithstanding anything else in these terms. Where you are purchasing on behalf of a company, or wholly or mainly for the purposes of an existing trade, business, craft or profession, you confirm that you are not a consumer for the purposes of this Agreement, and that you have had the opportunity to review and negotiate these terms.

2. Services

HCT provides coaching, consulting, course programmes, group coaching, 1:1 intensive sessions, digital products, and related support services for actors, creatives and other individuals seeking to build income and business infrastructure alongside their creative careers ("Services").

We warrant that our Services will be provided using reasonable care and skill and in a timely manner, except due to circumstances beyond our control, including your delay in providing requested materials or information. For the avoidance of doubt, we will not be liable for Services that are not mutually agreed in writing and included in our proposal, quote or statement of work.

HCT does not guarantee specific financial outcomes, income levels, or business results from participation in any programme, course or coaching engagement. Results depend on factors outside our control, including your individual circumstances, effort, implementation and market conditions.

To the extent that we recommend or refer third-party platforms, tools, or service providers, we shall not be liable for the delivery, performance or terms of those third parties.

Except for the express warranties stated herein, we make no warranties whatsoever and explicitly disclaim any other warranties of any kind, either express or implied, including but not limited to warranties of merchantability or fitness for a particular purpose.

2a. Membership. Where you purchase an HCT membership, your membership provides access to the benefits listed at the point of purchase for the duration of the annual membership period. Membership benefits, including but not limited to Red Carpet Events discounts, monthly business insights, and featured directory listing and profile page on The A List, are provided on a best-efforts basis. HCT does not guarantee a minimum number of events or insights within any membership year, and events are subject to availability and circumstances beyond our control. Membership renews annually. It is your responsibility to cancel before the renewal date if you do not wish to continue. Cancellation of membership does not entitle you to a refund of fees already paid except as set out in clause 6.

2b. The A List Directory. Helping Creatives Thrive is not a recruitment agency. The A List is a directory service only, providing a platform for actors and creatives to promote their skills and services. HCT does not act as an employer, agent, or intermediary in respect of any engagement arising from a directory listing. All bookings, contracts, and working arrangements are agreed directly between the listed individual and the hiring party. HCT accepts no liability for the conduct, quality, delivery, or outcome of any services provided by listed individuals, or for any loss arising from any engagement made through the directory. Members are solely responsible for ensuring any engagement is supported by an appropriate written agreement.

2c. Directory Listings. Applications to be listed on The A List are subject to approval and accepted at our discretion. By applying, you consent to publication of the information you provide — including your name, business description, category, location and the contact details you supply — on a publicly accessible page. You may request removal at any time by emailing info@helpingcreativesthrive.com. We may decline, amend or remove any listing at our discretion, including where information is inaccurate, where a service falls outside the scope of the directory, or where conduct does not meet our community guidelines. Listings are provided on a best-efforts basis and we do not guarantee any enquiries, work or income arising from a listing. Where an enquiry is made through the directory, a copy may be sent to HCT for administrative purposes.

3. Indemnity and Limitation of Liability

Where you are not a consumer under clause 1, you indemnify HCT and its representatives from any financial and professional liability arising from your offering, your compliance with applicable law, and your use of our Services or Deliverables.

Where you are a consumer, you agree to indemnify HCT in respect of losses arising directly from your misuse of our intellectual property (including creating or distributing competing materials, frameworks or programmes derived from our IP), your breach of confidentiality, or any defamatory statements you make about HCT, its personnel, or its Services. This indemnity does not extend to matters outside your reasonable control.

You understand that HCT representatives are not chartered accountants or legal professionals, and that you should seek independent advice on any financial, tax or legal matter discussed.

HCT accepts no liability for any losses incurred due to late delivery, non-material errors, or any indirect or consequential losses, including without limitation loss of profit, loss of business, or loss of opportunity. HCT does not guarantee or forecast that its Services shall result in any minimum income, sales or business growth.

Any strategic, developmental, or advisory input provided by HCT is provided on a non-executive, non-fiduciary, and recommendatory basis only. The Client retains sole responsibility for all decisions, actions, and implementation undertaken in reliance on such input.

Subject to the provisions below and to the fullest extent permitted by law, HCT's liability for all causes whatsoever, whether in contract, tort (including negligence) or otherwise, shall in aggregate be limited to the total fees paid by you to HCT in respect of the relevant services giving rise to the claim in the twelve (12) months immediately preceding the event giving rise to the claim. No claim may be brought against HCT more than twelve (12) months after such event.

Nothing in these terms shall limit or exclude any liability which cannot legally be limited or excluded, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982. Nothing in these terms affects your statutory rights as a consumer.

4. Payment Terms

Your agreement of any price indication, quote or proposal via email or other written communication indicates that you agree to pay for specified Services, and personally guarantee payment of the same if agreeing on behalf of your company or organisation.

Unless otherwise agreed in writing, our invoices are payable within 7 days of issue and will include VAT if applicable. Late payments will incur a 2% penalty per month.

Payment Plan Terms: Clients who select a payment plan are liable for the full cost of Services agreed. Your instalments reflect the total fee for the access and materials made available to you upon enrolment, which is why the full fee remains payable regardless of the extent to which you personally engage with the programme, subject always to your cancellation rights under clause 6. In the event that a scheduled payment is not received, HCT reserves the right to pause access to sessions, course materials or support until payment is cleared.

5. Intellectual Property

5.1 HCT retains ownership of all intellectual property and deliverables developed pursuant to the Services, including but not limited to frameworks, methodologies, course materials, training programmes, content, systems, and coaching structures ("Deliverables"), including The Plan A Method™ and the C³ Framework™.

5.2 Subject to full payment of all fees, we grant you a non-exclusive, worldwide licence to use materials provided to you solely for your own personal and internal business use. No rights or licences are granted to reproduce, share, resell, or redistribute HCT materials to third parties without prior written consent.

5.3 By engaging with HCT you confirm that any materials or images supplied by you are licensed for use and free from copyright restrictions. You agree to indemnify and hold HCT harmless from any claims arising from infringement of third-party intellectual property rights.

5.4 Account and Access Sharing. You may not share your login credentials or programme access with any third party. Where we identify that access is being shared, we reserve the right to immediately suspend or terminate your access without refund, and to charge you a reasonable additional fee reflecting the cost of the unauthorised access, being no less than 50% of the current price of the relevant programme per instance of sharing identified.

6. Programme Access, Cancellation and Your Statutory Rights

Upon purchase of any HCT programme or course, access will be granted as specified in the relevant programme details. You are deemed to have accepted access and commenced participation upon receipt of login details or onboarding materials.

You may stop participating in a programme or coaching engagement at any time by providing written notice to info@helpingcreativesthrive.com. Doing so does not release you from any fees already agreed and due under your payment plan or agreement, except as set out in clauses 6.1 to 6.4 below or as otherwise required by law.

6.1 Statutory 14-day cancellation right. If you are a consumer purchasing at a distance (for example, via our Website), you ordinarily have the right to cancel your contract within 14 days of purchase without giving a reason, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

6.2 Immediate access to digital content. Where any part of your programme is made available to you immediately upon payment (including, for example, starter materials or drip-released weekly modules), by completing your purchase you expressly request that we begin supplying that content to you before the end of the 14-day cancellation period. You acknowledge that, by making this request, you lose your right to cancel in respect of any content once access to it has been granted, and no refund will be due for content you have already been given access to.

6.3 Coaching and live services. Where your programme includes coaching, live calls, or membership support that begins within the 14-day cancellation period, by completing your purchase you expressly request that we begin providing these services to you within that period. You acknowledge that if you cancel after these services have begun, you will remain liable to pay for the proportion of the programme already provided to you, calculated on a weekly basis from your access start date, and you will only be entitled to a refund of the amount paid in excess of that proportionate sum.

6.4 Cohort programmes and 1:1 coaching engagements. Where a separate Client Agreement is entered into for a cohort programme (including the VIP Cohort) or a 1:1 coaching engagement (including the Creative Income Intensive and Premium 1:1), the cancellation terms of that Agreement shall apply in place of clauses 6.2 and 6.3.

HCT reserves the right to remove a client from a programme in the event of conduct that is disruptive, disrespectful or harmful to other participants or to HCT personnel, without refund of fees for Services already delivered.

7. Confidential Information

"Confidential Information" includes all information provided by one party to the other in the course of the Services that is designated as confidential or that should reasonably be construed as confidential, including information relating to operations, strategic plans, business affairs, personal circumstances, and client information.

Confidential Information shall not be disclosed to third parties and shall only be used as needed to perform or obtain benefit of the Services. This obligation survives termination of our engagement.

For the avoidance of doubt, HCT may use anonymised insights, learnings and methods developed through client work with other clients and programmes, provided no identifying information is disclosed.

8. Testimonials and Case Studies

8.1 By engaging with HCT you agree that we may request your feedback, results or testimonial for use in our marketing materials.

8.2 Where we wish to publish any testimonial, case study, or feedback in a form that identifies you or could reasonably identify you (including by name, image, or specific circumstances), your participation is entirely voluntary and we will always seek your approval before publishing.

8.3 We may use feedback, results, messages, or screenshots in a genuinely anonymised form — with any name, image, or identifying detail removed or obscured, such that you could not reasonably be identified by someone reading it — for the purposes of promoting HCT, without seeking your separate approval.

9. Variations

HCT reserves the right to update these terms and conditions from time to time. If you are already receiving Services from us, any material changes will not apply to your existing engagement without your written agreement. Updated terms will be published on the Website with a revised date.

10. Termination

HCT reserves the right to terminate your access to Services upon written notice if you are in breach of these terms. In such circumstances no refund will be due for Services already performed or access already granted.

All Services are paid in advance or via an agreed payment plan. Except as set out in clause 6 or as required by law, fees are non-refundable once a programme or engagement has commenced. Commencement is deemed to occur upon receipt of onboarding materials, course access, or your first session, whichever is earliest. You remain liable for all payments due under your agreed payment plan regardless of whether you choose to continue participating in the programme, subject to clause 6.

11. Governing Law

These terms and conditions are governed by the laws of England and Wales and you consent to the exclusive jurisdiction of the Courts of London, England in all disputes arising out of or relating to the use of the HCT Website or Services, save that if you are a consumer resident elsewhere, you may also be entitled to bring proceedings in the courts of your own country of residence and to rely on any mandatory consumer protections of that country. For at least thirty (30) calendar days prior to the issuance of any legal proceedings, the parties agree to enter informal mediation in good faith, unless urgent relief is necessary to preserve the rights of a party.

12. Data Protection

Your use of any Services is subject to our Privacy Policy, as may be updated from time to time and published on our Website. We shall comply with our Privacy Policy and applicable law, including the Data Protection Act 2018 and UK GDPR, in connection with the operation of our Services.

13. Non-Solicitation

This clause 13 applies only where you are not a consumer under clause 1 (for example, corporate or organisational clients engaging HCT for workshops or B2B services). During the term of these terms and conditions and for a period of twelve (12) months following termination or expiration of our engagement for any reason, you agree not to, directly or indirectly:

(a) Solicit, recruit, or induce any employee, contractor or consultant of HCT to leave HCT or provide services to you or any other third party;

(b) Solicit, contact or engage any existing clients or partners of HCT for services similar to those offered by HCT for the purpose of diverting their business away from HCT; or

(c) Solicit or induce any suppliers or business partners of HCT to cease or reduce their relationship with HCT.

You acknowledge that these restrictions are necessary and reasonable to protect the legitimate business interests of HCT.

14. Miscellaneous

14.1 No joint venture, partnership, employment, or agency relationship exists between you and HCT as a result of this agreement or your use of the Website or Services.

14.2 If any part of these terms is determined to be invalid or unenforceable, the invalid provision shall be superseded by a valid provision that most closely matches the intent of the original, and the remainder of the terms shall continue in effect.

14.3 These terms constitute the entire understanding of the parties and supersede all prior understandings relating to the Services. No amendments shall be of any force or effect unless recorded in writing and executed by all parties.

14.4 Failure by either party to enforce any right or remedy under these terms shall not be construed as a waiver of such rights.

14.5 HCT shall not be liable for any delay or failure to perform its obligations due to causes beyond its reasonable control, including acts of God, government actions, strikes, internet disruptions, or changes to third-party platforms.

14.6 In the event of a breach or threatened breach of these terms, HCT shall be entitled to seek injunctive relief, damages, or any other remedies available under law.

If you have any questions or concerns regarding these terms, please contact us at info@helpingcreativesthrive.com